Head of Integration

We are expanding our Experience Team team with a Head of Integration based onsite at our head office in Malta!

As Head of Integration your primary goal is to ensure the successful onboarding and launch of all new partners and brands. You will lead a team of technical integration managers who may individually manage as many as 10 or more integrations simultaneously.

You will be accountable for the strategy to achieve and scale with this goal, including the process and principles, tools and platforms, and implementation.

Fast Track is a high-touch integration that replaces all other marketing tech used by the partner. Fast Track is more than a tech stack, it is a new way of working, new operational processes and often other organisational structures that change with it. This is why it is key that the Head of Integration is an effective leader and has a proven track record of being successful in driving teams and solving problems. The successful candidate must demonstrate the ability to identify and capture key project deliverables, how to effectively scope a project, how to deliver a process that scales, and how to ensure all project stakeholders are engaged at all times.

Core Functions: As Head of Integrations your primary goal is to ensure the successful onboarding and launch of all new partners and brands.

• Own partner onboarding: Complete ownership of all processes and activities in the partner onboarding journey
• Time to Value: Constantly review the demands and deliverables required to execute a flawless partner onboarding experience at scale, driving value to every partner sooner
• Point of Escalation: Integration Managers will turn to you when they get stuck. You are a natural problem-solver, and talented at both navigating and providing clarity and direction in tricky situations.
• Leadership: You lead by example, you do not just build the strategy, you know the job. You implement structure and processes and you make your team truly successful, to deliver consistent, quality results.

As the Head of Integration at Fast Track your main responsibilities will include:

• Senior leadership and decision-making authority, as well as the day-to-day escalation point for all team activities and challenges.

• Ensure that all new partners are live on the platform within 90 days.

• Owner of all new integrations best practices and processes across the team.

• Manage and coach the integrations team. Creating a strong team culture and high performance, conducting regular 1-1s and team meetings, ensuring decisions, plans and goals are shared, and that issues are resolved in a timely manner.

• Accountable for and champion of the process and execution of all integrations, to the required strategic targets.

• Lead by example, taking a hands-on approach with clients and demonstrating best-in-class operational effectiveness and client communication while also developing and maintaining strong relationships with key stakeholders, including internal teams and external partners and alliances, to ensure the integration process runs smoothly and efficiently.

• In collaboration with peers and relevant teams, routinely participate in setting integration targets and forecasts in line with company objectives, and build strategies to deliver these.

• Drive continuous improvement of integration processes. Focus on streamlining and automating where possible.

• Maintain and build documentation of all integration processes, best practices, and ensure that documentation is kept up-to-date and easily accessible.
  

• Proven track record of leading integration teams, strategies and achieving targets.

• Experience with a range of technologies, including APIs and cloud services. (ex. REST APIs, Queues, AWS).

• Demonstrated ability to effectively communicate by phone, in person or written, with various customers and management levels.

• Shows initiative and acts independently to resolve problems.

• Demonstrated high levels of accuracy with excellent time management and organisational skills.

• Experience in customer relationships with the confidence and presence to successfully facilitate solutions and/or resolution of conflict.

• Experience in the development of operational teams.

• Experience leading and coaching teams, setting personal targets and performance management.

• Strong project management skills, with experience delivering complex integration projects on time.

• Ability to analyse data and make data-driven decisions to optimise integration processes and strategies.

• An innate drive for continuous improvement, both personal and professional.

• An in-built love of technology.

• A clear, yet empathetic and honest approach to people and relationships.

• A lateral thinker who loves finding, and solving problems.

• Overall iGaming industry experience, preferably in B2B and B2C Skills/Behaviours would be a major advantage.

Development at Fast Track

At Fast Track, we provide a dynamic environment for high-performance individuals who are ready to elevate their skills. Our tech stack is cutting-edge and constantly evolving. We utilise continuous integration and deployment with GitHub Actions, incorporating relevant workflows and approval processes. Our code runs on Docker with Kubernetes orchestration, and all our infrastructure is managed with Terraform, embracing infrastructure as code principles. We leverage Kafka and RabbitMQ for our queue systems and ClickHouse for data storage, complemented by advanced monitoring through Grafana. Our microservice architecture is designed for optimal performance and scalability. To further digitalise our development efforts and optimise efficiency, we have developed internal build servers and monitoring tools to ensure reliability and continuous improvement.

Working at Fast Track

Fast Track is a disruptive technology company, recognised as the iGaming industry CRM leader. Fast Track provides a new way of working, enabling teams to focus on innovation and growth. We are a tight unit with a strong culture and our leadership in tech and the product has attracted high-performance individuals. Fast Track works with hundreds of companies worldwide, with offices in Malta, Sweden, Spain, and the United States, and has been certified as a Great Place To Work®️ for the second consecutive year.

Applicants from abroad
Relocation program included (if required); we pay for your flights for you and your family, shipping, and accommodation for the first 2 weeks.

Benefits for Fast Track employees

• Work in a company certified as a Great Place To Work®️
• We have the best office on the Island with an amazing terrace and sea view
• We serve free breakfast for all employees every morning
• Wellbeing benefit, we pay for your gym membership/classes
• We pay for your mobile plan
• Free snacks, fruits, and soft drinks at the office
• Private health insurance for you and your family
• And of course, best-in-class equipment - we provide great Macbooks